IAG Statement of Service
About our IAG Service
This service is here to help you to make informed choices and decisions about courses that you may wish to undertake.
What LIVERPOOL SOCIAL CARE PARTNERSHIP (LSCP) CIC can offer
A free confidential and impartial information and advice service which covers learning opportunities and qualifications available
Written information on all courses and learning opportunities provided by LSCP
Guidance on courses offered by other establishments where LSCP are unable to fulfil learner need
Support during your course to assist your learning, personal development and career progression
Advice and support to enable you to study effectively if you have additional learning needs
A signposting service to other providers and/or sources of information if we are unable to offer the information, advice and guidance ourselves
Information about LSCP’s complaints procedure and all of our other policies and procedures
What you can expect from us
Professional and knowledgeable staff who keep up to date with changing legislation that may affect the delivery of the service
Queries can be answered in a range of ways (telephone, email, face to face) to suit your needs
We will acknowledge or reply to your emails, telephone queries or written correspondence within 3 working days
We will be friendly, polite and considerate
We will maintain confidentiality in line with our confidentiality policy
What we expect from you
As much information as possible to enable the team to advise you appropriately
Prompt contact if you have any questions or concerns over your chosen course of study
Information about any special needs that you may have such as mobility access, hearing or visual impairments or language issues
The team expects to be treated with respect and not to be offended by use of language, actions or behaviour.
Discriminatory language or behaviour is not acceptable
We expect that you will complete evaluation forms as requested to enable us to work towards continuously improving the service we offer
Confidentiality
As part of our service we need to keep certain details about you on record. We may have to share some of this information with other people as part of our audit process. We will not however share your information with people who do not have authorised access to it.
Feedback, comments and complaints
To help us continuously improve our service we value your suggestions, comments, compliments
and complaints.
These can all be made anonymously if you prefer. All comments whether positive or negative will be acknowledged and appropriate action taken.
You can make a complaint to us either verbally or in writing to:
Mikaela Williams-Brown
Operations Director
LSCP
CO Lowlands
13 Haymans Green
West Derby
Liverpool
L12 7JG
Telephone: 0208 788 4007
mikaela@lscpinfo.co.uk
Complaints will be treated in confidence and we will do our best to resolve it fairly and quickly in accordance with our complaints procedures.